Refund policy

Return & Refund Policy

Due to the nature of digital products, all sales are generally final. Once a digital file has been downloaded or accessed, we are unable to offer a refund.

Exceptions We will consider a refund or replacement in the following circumstances:

• The file is corrupted or cannot be opened
• You were charged incorrectly or duplicate charges occurred
• The product description was materially inaccurate

How to request a refund If you believe you qualify for a refund, please contact us within 14 days of purchase at [your contact email] with your order number and a description of the issue. We aim to respond within 2 business days.

Regional consumer rights Nothing in this policy limits your rights under applicable consumer protection law, including the New Zealand Consumer Guarantees Act, the Australian Consumer Law, or UK consumer rights legislation.